Service Fusion vs ServiceTitan for HVAC Companies
Across all team sizes · Updated 2026
See the full Service Fusion vs ServiceTitan comparison across all trades →
Service Fusion
ServiceTitan
Both cover HVAC's must-haves — flat-rate book, service agreements, inventory — but Service Fusion delivers them at flat unlimited-user pricing while ServiceTitan runs ~$350/tech plus contract and implementation. For most shops the value gap favors Service Fusion; the largest operations are where ServiceTitan's depth earns its price.
Our pick
Service Fusion is the better fit here
Both cover HVAC's must-haves — flat-rate book, service agreements, inventory — but Service Fusion delivers them at flat unlimited-user pricing while ServiceTitan runs ~$350/tech plus contract and implementation. For most shops the value gap favors Service Fusion; the largest operations are where ServiceTitan's depth earns its price.
Adjust sliders to match your HVAC business — chart updates instantly.
| Cost Component | Service Fusion | ServiceTitan |
|---|---|---|
| Monthly subscription | $208 | $2,800 |
| Processing fees (78% card) | $2,424 | $2,757 |
| Monthly total | $2,632 | $5,557 |
| Year 1 total (incl. setup) | $31,587 | $94,181 |
| 3-year total | $94,761 | $227,543 |
Estimates based on publicly available or user-reported pricing. Actual costs depend on negotiated rates, add-ons, and transaction volume. Always verify with the vendor before signing.
HVAC Pros & Cons
Service Fusion
Pros for HVAC
- +All three HVAC must-haves at flat unlimited-user pricing
- +No contract; ServiceTitan requires 12 months plus implementation
- +Two-way QuickBooks sync and 2.59% card processing
Cons
- −Support response times draw consistent complaints (Trustpilot ~2.6)
- −Reporting and dispatch automation are far thinner than ServiceTitan
- −Dated interface and no marketing tools
ServiceTitan
Pros for HVAC
- +Deepest reporting, dispatch optimization, and marketing analytics
- +Multi-option estimates lift average HVAC tickets
- +Scales cleanly past 30 techs and multiple locations
Cons
- −~$350/tech/month dwarfs Service Fusion's flat plans
- −12-month contract and $5k-50k implementation
- −Steep onboarding
Does the pick change with team size?
This pick flips with scale: through growing (up to ~30 techs) Service Fusion's flat pricing wins decisively on cost while covering the must-haves, but at established size (31-100 techs) ServiceTitan's reporting, dispatch optimization, and estimating earn their per-tech price and take the lead.
Feature Comparison
| Feature | Service Fusion | ServiceTitan |
|---|---|---|
| QuickBooks Sync | ✓ | ✓ |
| Two-Way QB Sync | ✓ | ✓ |
| Flat-Rate Pricing Book(critical) | ✓ | ✓ |
| GPS Tracking | ✓add-on | ✓ |
| Offline Mode | — | ✓ |
| Customer Portal | ✓Pro plan | ✓ |
| Review Management | — | ✓ |
| Marketing Tools | — | ✓The Works tier |
| Service Agreements(critical) | ✓Plus+ | ✓ |
| Inventory Management(critical) | ✓Plus+ | ✓ |
| Commercial Job Support | ✓ | ✓ |
| Multi-Location | ✓Pro plan | ✓ |
| Open API | ✓Pro plan | ✓ |
Rows marked (critical) are must-haves for HVAC operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on.
Pricing Plans
Service Fusion
Starter
$208/mo
- · Unlimited users
- · Scheduling
- · Dispatching
- · Invoicing
- · Basic reporting
Plus
$324/mo
- · + Inventory tracking
- · Service agreements
- · Job costing
- · Advanced reporting
Pro
$533/mo
- · + API access
- · Multi-location
- · Custom integrations
- · Priority support
Payment processing: 2.59% per card transaction
ServiceTitan
Starter
Contact sales
- · Per-tech pricing $245-$300/tech/month
- · Basic scheduling and dispatch
- · Mobile app
- · Customer management
Essentials
Contact sales
- · $300-$400/tech/month
- · + CRM
- · Reporting
- · Integrations
- · QuickBooks sync
The Works
Contact sales
- · $400-$500/tech/month
- · + Marketing Pro
- · Revenue recovery
- · Advanced analytics
How to Decide
Choose Service Fusion when:
When your HVAC business needs the trade must-haves at a sane price and can live with slower support and lighter reporting.
Choose ServiceTitan when:
When your HVAC business is scaling past ~30 techs and revenue justifies enterprise tooling now.
Critical question to ask yourself:
“Will the revenue lift from ServiceTitan's estimating and reporting exceed the large cost difference at your size?”
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.