FieldEdge vs Service Fusion for HVAC Companies
Across all team sizes · Updated 2026
See the full FieldEdge vs Service Fusion comparison across all trades →
FieldEdge
Service Fusion
Both are HVAC-deep with flat-rate books and inventory, but Service Fusion's unlimited users and included GPS undercut FieldEdge's per-user pricing and add-on GPS — while FieldEdge counters with dedicated trade onboarding and a steadier support reputation.
Our pick
Service Fusion is the better fit here
Both are HVAC-deep with flat-rate books and inventory, but Service Fusion's unlimited users and included GPS undercut FieldEdge's per-user pricing and add-on GPS — while FieldEdge counters with dedicated trade onboarding and a steadier support reputation.
Adjust sliders to match your HVAC business — chart updates instantly.
| Cost Component | FieldEdge | Service Fusion |
|---|---|---|
| Monthly subscription | $896 | $208 |
| Processing fees (78% card) | $2,757 | $2,424 |
| Monthly total | $3,653 | $2,632 |
| Year 1 total (incl. setup) | $45,083 | $31,587 |
| 3-year total | $132,749 | $94,761 |
Estimates based on publicly available or user-reported pricing. Actual costs depend on negotiated rates, add-ons, and transaction volume. Always verify with the vendor before signing.
HVAC Pros & Cons
FieldEdge
Pros for HVAC
- +Deep HVAC flat-rate book and parts inventory
- +Two-way QuickBooks sync and service agreements
- +Dedicated onboarding trains crews properly
Cons
- −Per-user pricing grows with each tech
- −No GPS without the FleetSharp add-on
- −Setup fee and a longer onboarding runway
Service Fusion
Pros for HVAC
- +Unlimited users at flat pricing
- +GPS, flat-rate book, and inventory included
- +Lower card processing rate at 2.59%
Cons
- −Support response times draw consistent complaints (Trustpilot ~2.6)
- −No free trial to evaluate first
- −Dated interface with a learning curve
Does the pick change with team size?
Service Fusion's unlimited-user model is the budget winner, and its advantage over FieldEdge's per-user pricing only widens as you add techs. FieldEdge makes the most sense for smaller, quality-focused shops that value its dedicated onboarding and steadier support and are willing to pay per seat for them.
Feature Comparison
| Feature | FieldEdge | Service Fusion |
|---|---|---|
| QuickBooks Sync | ✓ | ✓ |
| Two-Way QB Sync | ✓ | ✓ |
| Flat-Rate Pricing Book(critical) | ✓ | ✓ |
| GPS Tracking | — | ✓add-on |
| Offline Mode | ✓ | — |
| Customer Portal | ✓ | ✓Pro plan |
| Review Management | — | — |
| Marketing Tools | — | — |
| Service Agreements(critical) | ✓Premier+ | ✓Plus+ |
| Inventory Management(critical) | ✓ | ✓Plus+ |
| Commercial Job Support | ✓ | ✓ |
| Multi-Location | — | ✓Pro plan |
| Open API | — | ✓Pro plan |
Rows marked (critical) are must-haves for HVAC operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on.
Pricing Plans
FieldEdge
Select
Contact sales
- · $100-$125/user/month
- · Flat-rate pricing book
- · QuickBooks sync
- · Dispatch board
Premier
Contact sales
- · + Service agreements
- · Equipment tracking
- · Advanced reporting
Elite
Contact sales
- · + API access
- · Custom integrations
- · Priority support
Service Fusion
Starter
$208/mo
- · Unlimited users
- · Scheduling
- · Dispatching
- · Invoicing
- · Basic reporting
Plus
$324/mo
- · + Inventory tracking
- · Service agreements
- · Job costing
- · Advanced reporting
Pro
$533/mo
- · + API access
- · Multi-location
- · Custom integrations
- · Priority support
Payment processing: 2.59% per card transaction
How to Decide
Choose FieldEdge when:
When your HVAC business wants the deepest flat-rate book, dedicated trade onboarding, and steadier support.
Choose Service Fusion when:
When your HVAC business wants unlimited users, included GPS, and lower processing fees at the lowest total cost.
Critical question to ask yourself:
“Does FieldEdge's per-user cost plus GPS add-on exceed Service Fusion's flat plan — and is the support gap worth the savings?”
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.