FieldEdge vs Service Fusion for Plumbing Companies
Across all team sizes · Updated 2026
See the full FieldEdge vs Service Fusion comparison across all trades →
FieldEdge
Service Fusion
Both bring flat-rate books and two-way QuickBooks to plumbing, but FieldEdge adds offline mode for basements plus dedicated onboarding and steadier support — edges that matter for field plumbers. Service Fusion counters hard on cost with unlimited users and a lower processing rate, so multi-truck shops may still prefer it.
Our pick
FieldEdge is the better fit here
Both bring flat-rate books and two-way QuickBooks to plumbing, but FieldEdge adds offline mode for basements plus dedicated onboarding and steadier support — edges that matter for field plumbers. Service Fusion counters hard on cost with unlimited users and a lower processing rate, so multi-truck shops may still prefer it.
Adjust sliders to match your Plumbing business — chart updates instantly.
| Cost Component | FieldEdge | Service Fusion |
|---|---|---|
| Monthly subscription | $896 | $245 |
| Processing fees (72% card) | $1,831 | $1,585 |
| Monthly total | $2,727 | $1,830 |
| Year 1 total (incl. setup) | $33,980 | $21,961 |
| 3-year total | $99,439 | $65,883 |
Estimates based on publicly available or user-reported pricing. Actual costs depend on negotiated rates, add-ons, and transaction volume. Always verify with the vendor before signing.
Plumbing Pros & Cons
FieldEdge
Pros for Plumbing
- +Offline mode for basements, crawlspaces, and dead zones
- +Dedicated onboarding and a steadier support reputation
- +Flat-rate price book, inventory, and two-way QuickBooks sync
Cons
- −Per-user pricing climbs as you add plumbers
- −No native GPS without the FleetSharp add-on
- −$500–$2,000 onboarding fee and no free trial
Service Fusion
Pros for Plumbing
- +Unlimited users at flat pricing — cheaper as the crew grows
- +Lowest card-processing rate here at 2.59%
- +Inventory, service agreements, and two-way QuickBooks included
Cons
- −No offline mode for signal-dead job sites
- −Support response times draw consistent complaints (Trustpilot ~2.6)
- −No free trial and a dated interface
Does the pick change with team size?
For a small or mid-size plumbing shop, FieldEdge's offline mode, onboarding, and support justify its per-user price. As you add trucks, Service Fusion's unlimited-user flat pricing and 2.59% processing pull ahead on total cost — so the larger the crew, the stronger its case.
Feature Comparison
| Feature | FieldEdge | Service Fusion |
|---|---|---|
| QuickBooks Sync(critical) | ✓ | ✓ |
| Two-Way QB Sync | ✓ | ✓ |
| Flat-Rate Pricing Book | ✓ | ✓ |
| GPS Tracking(critical) | — | ✓add-on |
| Offline Mode | ✓ | — |
| Customer Portal(critical) | ✓ | ✓Pro plan |
| Review Management | — | — |
| Marketing Tools | — | — |
| Service Agreements | ✓Premier+ | ✓Plus+ |
| Inventory Management | ✓ | ✓Plus+ |
| Commercial Job Support | ✓ | ✓ |
| Multi-Location | — | ✓Pro plan |
| Open API | — | ✓Pro plan |
Rows marked (critical) are must-haves for Plumbing operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on.
Pricing Plans
FieldEdge
Select
Contact sales
- · $100-$125/user/month
- · Flat-rate pricing book
- · QuickBooks sync
- · Dispatch board
Premier
Contact sales
- · + Service agreements
- · Equipment tracking
- · Advanced reporting
Elite
Contact sales
- · + API access
- · Custom integrations
- · Priority support
Service Fusion
Starter
$245/mo
$208/mo billed annually
- · Unlimited users
- · Scheduling
- · Dispatching
- · Invoicing
- · Basic reporting
Plus
$382/mo
$325/mo billed annually
- · + Inventory tracking
- · Service agreements
- · Job costing
- · Advanced reporting
Pro
$627/mo
$533/mo billed annually
- · + API access
- · Multi-location
- · Custom integrations
- · Priority support
Payment processing: 2.59% per card transaction
How to Decide
Choose FieldEdge when:
When your plumbing business works signal-dead sites and values onboarding and support over rock-bottom cost.
Choose Service Fusion when:
When your plumbing business runs many trucks and wants unlimited users and the lowest processing rate.
Critical question to ask yourself:
“Does offline access and hands-on onboarding matter more than Service Fusion's unlimited-user cost advantage?”
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.