ServiceTitan vs Workiz (2026): Which Is Better?
ServiceTitan and Workiz split our 4 trade matchups evenly — the right pick depends entirely on your trade and team size.
ServiceTitan
Enterprise FSM for established trade businesses (20+ technicians)
Wins 2 of 4 matchups
The most capable platform here, but the per-tech pricing, annual contract, and five-figure implementation only make sense once you are at real scale.
Workiz
Built for specialty contractors — appliance repair, locksmith, garage door
Wins 2 of 4 matchups
A great fit for phone-driven specialty trades thanks to built-in call tracking and lead-ROI reporting — but the lack of a flat-rate pricebook and a move to 5-user, quote-based plans limit it elsewhere.
Our analysis: ServiceTitan vs Workiz
Across the 4 trade matchups we maintain for this pair, ServiceTitan comes out ahead for Electrical and HVAC, while Workiz wins for Appliance Repair and Plumbing. That split is the point: ServiceTitan leans toward enterprise (20+ techs) and Workiz toward specialty trades, so the right answer tracks your trade far more closely than any single overall score.
On entry price, Workiz starts from $229/mo, versus ~$350/user/mo for ServiceTitan. Watch the fine print: ServiceTitan commits you to a 12-month contract plus a $5,000–$50,000 setup fee — a real switching cost the headline price hides.
On the features we track, Workiz holds no exclusive over ServiceTitan, which additionally brings Dispatch optimization, Two-way QuickBooks sync, flat-rate price book, Offline mode, and Commercial job workflows. That puts the onus on Workiz to win on price, ease, or trade fit rather than a capability ServiceTitan lacks.
Which wins for your trade?
Generic verdicts mislead — software that wins for a plumber can lose for an HVAC shop. Here is every trade matchup we maintain for this pair (each covers all team sizes):
| Trade | Winner | |
|---|---|---|
| Appliance Repair | Workiz | Full comparison → |
| Electrical | ServiceTitan | Full comparison → |
| HVAC | ServiceTitan | Full comparison → |
| Plumbing | Workiz | Full comparison → |
Pricing Plans
ServiceTitan
Starter
Contact sales
- · Per-tech pricing $245-$300/tech/month
- · Basic scheduling and dispatch
- · Mobile app
- · Customer management
Essentials
Contact sales
- · $300-$400/tech/month
- · + CRM
- · Reporting
- · Integrations
- · QuickBooks sync
The Works
Contact sales
- · $400-$500/tech/month
- · + Marketing Pro
- · Revenue recovery
- · Advanced analytics
Workiz
Standard
$229/mo
5 users included · +$55/extra user
- · Scheduling
- · Invoicing
- · Call tracking
- · 5 automations
- · Online payments
Pro
$270/mo
5 users included · +$65/extra user
- · + Genius Leads
- · Genius Scheduling
- · 10 automations
- · Custom reports
Ultimate
Contact sales
5 users included
- · + Service plans
- · Inventory management
- · Franchise management
- · 30 automations
Payment processing: 2.9% + $0.3 per card transaction
See how ServiceTitan and Workiz compare on total cost — subscription plus payment-processing fees — for your team size and job volume.
Feature Comparison
| Feature | ServiceTitan | Workiz |
|---|---|---|
| QuickBooks Sync(critical) | ✓ | ✓ |
| Two-Way QB Sync | ✓ | — |
| Flat-Rate Pricing Book | ✓ | — |
| GPS Tracking(critical) | ✓ | ✓ |
| Offline Mode | ✓ | — |
| Customer Portal(critical) | ✓ | ✓ |
| Review Management | ✓ | ✓ |
| Marketing Tools | ✓The Works tier | ✓ |
| Service Agreements | ✓ | ✓Ultimate plan |
| Inventory Management | ✓ | ✓Ultimate plan |
| Commercial Job Support | ✓ | — |
| Multi-Location | ✓ | ✓Ultimate plan |
| Open API | ✓ | ✓API add-on |
Rows marked (critical) are must-haves for Appliance Repair operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on.
How to Decide
Choose ServiceTitan when:
- Established shops with 20+ technicians
- HVAC, plumbing, and electrical at scale
- Businesses that need deep reporting and dispatch
Skip it when:
- Solo and small teams
- Anyone avoiding contracts or large setup fees
Choose Workiz when:
- Call-driven specialty trades (appliance, locksmith, garage door)
- Shops tracking ad and lead ROI
- Ad-driven small teams of 5+ users
Skip it when:
- Solo operators (plans now start at 5 users)
- Teams needing a flat-rate pricebook
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.