ServiceTitan vs Workiz (2026): Which Is Better?
ServiceTitan and Workiz split our 4 trade matchups evenly — the right pick depends entirely on your trade and team size.
ServiceTitan
Enterprise FSM for established trade businesses (20+ technicians)
Wins 2 of 4 matchups
The most capable platform here, but the per-tech pricing, annual contract, and five-figure implementation only make sense once you are at real scale.
Workiz
Built for specialty contractors — appliance repair, locksmith, garage door
Wins 2 of 4 matchups
A great fit for phone-driven specialty trades thanks to built-in call tracking and lead-ROI reporting — but the lack of a flat-rate pricebook and a move to 5-user, quote-based plans limit it elsewhere.
Our analysis: ServiceTitan vs Workiz
Across the 4 trade matchups we maintain for this pair, ServiceTitan comes out ahead for Electrical and HVAC, while Workiz wins for Appliance Repair and Plumbing. That split is the point: ServiceTitan leans toward enterprise (20+ techs) and Workiz toward specialty trades, so the right answer tracks your trade far more closely than any single overall score.
On entry price, Workiz starts from $229/mo, versus ~$350/user/mo for ServiceTitan. Watch the fine print: ServiceTitan commits you to a 12-month contract plus a $5,000–$50,000 setup fee — a real switching cost the headline price hides.
On the features we track, Workiz holds no exclusive over ServiceTitan, which additionally brings Dispatch optimization, Two-way QuickBooks sync, flat-rate price book, Offline mode, and Commercial job workflows. That puts the onus on Workiz to win on price, ease, or trade fit rather than a capability ServiceTitan lacks.
Which wins for your trade?
Generic verdicts mislead — software that wins for a plumber can lose for an HVAC shop. Here is every trade matchup we maintain for this pair (each covers all team sizes):
| Trade | Winner | |
|---|---|---|
| Appliance Repair | Workiz | Full comparison → |
| Electrical | ServiceTitan | Full comparison → |
| HVAC | ServiceTitan | Full comparison → |
| Plumbing | Workiz | Full comparison → |
Pricing Plans
ServiceTitan
Starter
~$245–$300/tech/mo
Quote-only · est.- · Basic scheduling and dispatch
- · Mobile app
- · Customer management
Essentials
~$300–$400/tech/mo
Quote-only · est.- · + CRM
- · Reporting
- · Integrations
- · QuickBooks sync
The Works
~$400–$500/tech/mo
Quote-only · est.- · + Marketing Pro
- · Revenue recovery
- · Advanced analytics
Workiz
Standard
~$229/mo
Quote-only · est.5 users included · +$55/extra user
- · Scheduling
- · Invoicing
- · Call tracking
- · 5 automations
- · Online payments
Pro
~$270/mo
Quote-only · est.5 users included · +$65/extra user
- · + Genius Leads
- · Genius Scheduling
- · 10 automations
- · Custom reports
Ultimate
Quote only
5 users included
- · + Service plans
- · Inventory management
- · Franchise management
- · 30 automations
Payment processing: 2.9% + $0.3 per card transaction
See how ServiceTitan and Workiz compare on total cost — subscription plus payment-processing fees — for your team size and job volume.
Feature Comparison
| Feature | ServiceTitan | Workiz |
|---|---|---|
| QuickBooks Sync(critical) | ✓ | ✓ |
| Two-Way QB Sync | ✓ | — |
| Flat-Rate Pricing Book | ✓ | — |
| GPS Tracking(critical) | ✓ | ✓ |
| Offline Mode | ✓ | — |
| Customer Portal(critical) | ✓ | ✓ |
| Review Management | ✓ | ✓ |
| Marketing Tools | ✓The Works tier | ✓ |
| Service Agreements | ✓ | ✓Ultimate plan |
| Inventory Management | ✓ | ✓Ultimate plan |
| Commercial Job Support | ✓ | — |
| Multi-Location | ✓ | ✓Ultimate plan |
| Open API | ✓ | ✓API add-on |
Rows marked (critical) are must-haves for Appliance Repair operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on. A label under a — means the provider covers part of that feature but not enough to count it.
How to Decide
Choose ServiceTitan when:
- Established shops with 20+ technicians
- HVAC, plumbing, and electrical at scale
- Businesses that need deep reporting and dispatch
Skip it when:
- Solo and small teams
- Anyone avoiding contracts or large setup fees
Choose Workiz when:
- Call-driven specialty trades (appliance, locksmith, garage door)
- Shops tracking ad and lead ROI
- Ad-driven small teams of 5+ users
Skip it when:
- Solo operators (plans now start at 5 users)
- Teams needing a flat-rate pricebook
Not sure ServiceTitan and Workiz are even your best two options? See how they stack up against the whole field in our best field service management software ranking.
ServiceTitan vs Workiz: FAQ
Is ServiceTitan or Workiz better?
ServiceTitan and Workiz split our 4 trade matchups evenly — the right pick depends entirely on your trade and team size.
When should you choose ServiceTitan?
ServiceTitan is the better pick for: Established shops with 20+ technicians; HVAC, plumbing, and electrical at scale; Businesses that need deep reporting and dispatch.
When should you choose Workiz?
Workiz is the better pick for: Call-driven specialty trades (appliance, locksmith, garage door); Shops tracking ad and lead ROI; Ad-driven small teams of 5+ users.
How much do ServiceTitan and Workiz cost?
ServiceTitan starts ~$350/user/mo and Workiz starts from $229/mo. Compare total cost — subscription plus payment-processing fees — using the trade-and-size matchups on this page.
More ServiceTitan & Workiz comparisons
Helpful guides
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.