Service Fusion vs ServiceTitan for HVAC Companies
Established Business (31–100 technicians) · Updated 2026
Service Fusion
ServiceTitan
At 31-100 techs, ServiceTitan's reporting depth, dispatch optimization, marketing analytics, and multi-location tooling earn their per-tech price — established HVAC operations routinely credit it with measurable ticket and close-rate gains that Service Fusion's leaner platform can't match.
Our pick
ServiceTitan is the better fit here
At 31-100 techs, ServiceTitan's reporting depth, dispatch optimization, marketing analytics, and multi-location tooling earn their per-tech price — established HVAC operations routinely credit it with measurable ticket and close-rate gains that Service Fusion's leaner platform can't match.
Total Cost of Ownership Calculator
Adjust sliders to match your HVAC business — chart updates instantly.
| Cost Component | Service Fusion | ServiceTitan |
|---|---|---|
| Monthly subscription | $208 | $23,100 |
| Processing fees (78% card) | $2,424 | $2,757 |
| Monthly total | $2,632 | $25,857 |
| Year 1 total (incl. setup) | $31,587 | $337,781 |
| 3-year total | $94,761 | $958,343 |
Estimates based on publicly available or user-reported pricing. Actual costs depend on negotiated rates, add-ons, and transaction volume. Always verify with the vendor before signing.
HVAC Pros & Cons
Service Fusion
Pros for HVAC
- +Unlimited users at $533/mo (Pro) is dramatically cheaper at 31+ techs
- +Covers the HVAC must-haves: flat-rate book, agreements, inventory
- +No contract lock-in
Cons
- −Reporting, dispatch automation, and analytics are thin for a 31-100 tech operation
- −Support response times draw consistent complaints (Trustpilot ~2.6) — riskier at this scale
- −No native marketing or call-booking performance tools
ServiceTitan
Pros for HVAC
- +Enterprise reporting, technician scorecards, and marketing ROI tracking
- +Multi-option estimating lifts average tickets at scale
- +Built for multi-location, 30+ tech operations
Cons
- −~$350/tech/month is a five-figure monthly bill at this size
- −12-month contract and $5k-50k implementation
- −Long onboarding and admin overhead
Feature Comparison
| Feature | Service Fusion | ServiceTitan |
|---|---|---|
| QuickBooks Sync | ✓ | ✓ |
| Two-Way QB Sync | ✓ | ✓ |
| Flat-Rate Pricing Book(critical) | ✓ | ✓ |
| GPS Tracking | ✓add-on | ✓ |
| Offline Mode | — | ✓ |
| Customer Portal | ✓Pro plan | ✓ |
| Review Management | — | ✓ |
| Marketing Tools | — | ✓The Works tier |
| Service Agreements(critical) | ✓Plus+ | ✓ |
| Inventory Management(critical) | ✓Plus+ | ✓ |
| Commercial Job Support | ✓ | ✓ |
| Multi-Location | ✓Pro plan | ✓ |
| Open API | ✓Pro plan | ✓ |
Rows marked (critical) are must-haves for HVAC operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on.
Pricing Plans
Service Fusion
Starter
$208/mo
- · Unlimited users
- · Scheduling
- · Dispatching
- · Invoicing
- · Basic reporting
Plus
$324/mo
- · + Inventory tracking
- · Service agreements
- · Job costing
- · Advanced reporting
Pro
$533/mo
- · + API access
- · Multi-location
- · Custom integrations
- · Priority support
Payment processing: 2.59% per card transaction
ServiceTitan
Starter
Contact sales
- · Per-tech pricing $245-$300/tech/month
- · Basic scheduling and dispatch
- · Mobile app
- · Customer management
Essentials
Contact sales
- · $300-$400/tech/month
- · + CRM
- · Reporting
- · Integrations
- · QuickBooks sync
The Works
Contact sales
- · $400-$500/tech/month
- · + Marketing Pro
- · Revenue recovery
- · Advanced analytics
How to Decide
Choose Service Fusion when:
When your HVAC business is established but value-focused, with simple ops and a strong office team that can live without deep analytics.
Choose ServiceTitan when:
When your HVAC business runs 31+ techs and needs the reporting, dispatch, and marketing measurement to manage performance at scale.
Critical question to ask yourself:
“At your tech count, can you manage performance with thin reporting — or is that exactly what's capping your growth?”
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.