Service Fusion vs ServiceTitan for Plumbing Companies
Established Business (31–100 technicians) · Updated 2026
Service Fusion
ServiceTitan
For an established plumbing operation, ServiceTitan's dispatch optimization, call-booking analytics, and reporting depth outweigh its per-tech cost; Service Fusion covers the basics with unlimited users but leaves a 31-100 tech back office under-tooled.
Our pick
ServiceTitan is the better fit here
For an established plumbing operation, ServiceTitan's dispatch optimization, call-booking analytics, and reporting depth outweigh its per-tech cost; Service Fusion covers the basics with unlimited users but leaves a 31-100 tech back office under-tooled.
Total Cost of Ownership Calculator
Adjust sliders to match your Plumbing business — chart updates instantly.
| Cost Component | Service Fusion | ServiceTitan |
|---|---|---|
| Monthly subscription | $208 | $23,100 |
| Processing fees (72% card) | $1,585 | $1,831 |
| Monthly total | $1,793 | $24,931 |
| Year 1 total (incl. setup) | $21,517 | $326,678 |
| 3-year total | $64,551 | $925,033 |
Estimates based on publicly available or user-reported pricing. Actual costs depend on negotiated rates, add-ons, and transaction volume. Always verify with the vendor before signing.
Plumbing Pros & Cons
Service Fusion
Pros for Plumbing
- +Flat $533/mo unlimited-user pricing at a size where ServiceTitan costs five figures
- +GPS, portal, two-way QuickBooks, and inventory covered
- +No contract commitment
Cons
- −Thin reporting for managing dozens of plumbers
- −Support response times draw consistent complaints (Trustpilot ~2.6)
- −No marketing or call-performance tooling
ServiceTitan
Pros for Plumbing
- +Dispatch optimization and capacity planning built for high call volumes
- +Call booking and marketing ROI analytics
- +Deep reporting and technician performance management
Cons
- −~$350/tech/month plus implementation
- −12-month contract
- −Heavy admin and onboarding burden
Feature Comparison
| Feature | Service Fusion | ServiceTitan |
|---|---|---|
| QuickBooks Sync(critical) | ✓ | ✓ |
| Two-Way QB Sync | ✓ | ✓ |
| Flat-Rate Pricing Book | ✓ | ✓ |
| GPS Tracking(critical) | ✓add-on | ✓ |
| Offline Mode | — | ✓ |
| Customer Portal(critical) | ✓Pro plan | ✓ |
| Review Management | — | ✓ |
| Marketing Tools | — | ✓The Works tier |
| Service Agreements | ✓Plus+ | ✓ |
| Inventory Management | ✓Plus+ | ✓ |
| Commercial Job Support | ✓ | ✓ |
| Multi-Location | ✓Pro plan | ✓ |
| Open API | ✓Pro plan | ✓ |
Rows marked (critical) are must-haves for Plumbing operations. A small label under a ✓ (e.g. Connect plan+ or add-on) means the feature is available only from that plan tier or as a paid add-on.
Pricing Plans
Service Fusion
Starter
$208/mo
- · Unlimited users
- · Scheduling
- · Dispatching
- · Invoicing
- · Basic reporting
Plus
$324/mo
- · + Inventory tracking
- · Service agreements
- · Job costing
- · Advanced reporting
Pro
$533/mo
- · + API access
- · Multi-location
- · Custom integrations
- · Priority support
Payment processing: 2.59% per card transaction
ServiceTitan
Starter
Contact sales
- · Per-tech pricing $245-$300/tech/month
- · Basic scheduling and dispatch
- · Mobile app
- · Customer management
Essentials
Contact sales
- · $300-$400/tech/month
- · + CRM
- · Reporting
- · Integrations
- · QuickBooks sync
The Works
Contact sales
- · $400-$500/tech/month
- · + Marketing Pro
- · Revenue recovery
- · Advanced analytics
How to Decide
Choose Service Fusion when:
When your plumbing business wants must-have coverage at a flat price and runs management through its own spreadsheets and managers.
Choose ServiceTitan when:
When your plumbing business lives on inbound call volume and needs dispatch and booking analytics to squeeze more from every tech.
Critical question to ask yourself:
“Is dispatch efficiency your growth constraint? That is ServiceTitan's strongest case at this size.”
Reviewed by Mathurin V.
Editor, FSM Advisor. We research and compare FSM software — pricing is verified from public sources and user reports, and comparisons are updated when changes are detected.